Terms and conditions.
Conditions must be read, understood, and accepted prior to participating in any
Studio Sweat activity.
Studio Sweat reserves the right to change conditions of memberships, hours of operation, services offered and all fees and charges, at any time, at its sole discretion with reasonable notice. Any such changes will be notified to you through the website or mailed to your registered email address.
Studio Sweat reserves the right to refuse entry to or dismiss you from the studio for any reason.
Out of consideration for the instructor, other clients and your safety, late entry is not permitted to any class.
Check in opens 10 minutes prior to class time so please ensure that you arrive at the studio 5-10 mins early and a 5-minute lock out is implemented.
Refunds or compensation will not be offered in the case of late entry and no-show fees will apply.
Studio Sweat will make every possible effort to deliver all classes and services on time as advertised. However, there may be rare occasions when a scheduled class is unable to be delivered. This includes classes that only have one booking.
Studio Sweat provides space for clients to store their valuables, but we will not be responsible for the safekeeping of belongings while they are at the studio.
All purchases are final and we do not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason.
It is your responsibility to let your instructor know if you have any injuries, or are pregnant.
Privacy Policy:
At Studio Sweat we respect your concerns about privacy. This policy is intended to ensure your information is handled in a safe and responsible manner.
Information (such as name, e-mail address and zip code, phone number) strictly for contact purposes when users opt to fill out an email submission form to enquire about our company and about membership.
We may use your information to communicate special offers, promotions and information about our company to you via email.
We will not share your personally identifiable information with third parties, outside of the limited circumstances Studio Sweat takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date.
The personal information is stored on secure servers if in digital format, or in locked areas if in hardcopy.
Health and safety:
I understand and am aware that strength, flexibility, and aerobic exercise, including the use of equipment, are potentially hazardous activities.
I also understand that exercise and fitness activities involve a risk of injury and even death, and that I am voluntarily participating in these activities and using equipment and facilities with the knowledge of the dangers involved.
I hereby agree to expressly assume and accept all and any risks of injury or death.
I do hereby declare myself to be physically sound and suffering from no condition, impairment, disease or infirmity, or other illness that would prevent my participation or use of equipment or facilities except as herein stated.
I confirm that I have made the Studio Sweat staff aware of physical or mental reasons that I should not participate in exercise activities.
Please ensure you adhere to the following guidelines when attending sessions at Studio Sweat:
Wear appropriate clothing for exercising indoors (mat & grippy socks are mandatory)
Bring adequate water (1 litre is recommended)
Tell the instructor if you have any injury, ill health, or if you may be pregnant
Ensure emergency contact details are up to date
Listen to exercise instructions
Ensure that you are in good health and do not suffer from any condition or physical impairment which could prevent you from completing the sessions safely
Cancellation Policy:
Our cancellation policy differs between morning and evening classes.
This policy applies across all classes in studio.
If you have booked to attend a morning class and wish to cancel your attendance, you must seek cancellation through the online booking system before 8pm the night before. Bookings for evening classes, require cancellation up to 4 hours prior to the scheduled commencement time for the class.
Any cancellations within above time periods prior to the scheduled class will be considered a Late Cancellation. If you do not cancel your class and you do not attend, you will be considered a No Show.
Clients with a casual pass or class pack will be recredited their class, however will you will be considered a Late Cancellation or No Show.
By booking online you are agreeing to the late cancellation and no show policy.
Intro Offer:
Any introductory offer made by Studio Sweat may only be purchased by new clients who have not yet attended the studio. The term of the Intro Offer will commence upon purchase and is valid for 1 week.
Intro offer access to 3 classes and 1x infrared sauna session.
Intro Offer is subject to the Cancellation Policy.
no refunds, transfers or suspensions are offered on unused portions of any Intro Offer due to illness, injury, change of address or any other reason.
The Intro Offer includes access to all classes across the studio.
Class Packs:
All class packs are valid for 3 months.
If classes are not used within this time period, they will be disregarded.
No refunds, transfers or suspensions are offered on unused portions of the class pack due to illness, injury, change of mind or any other reason.
Memberships & Payment:
Our memberships are a month to month contract and you will be billed weekly for your membership.
Cancellation of your membership will not be permitted until the month finishes. You will receive a roll over email, confirming the continuation of your membership, or otherwise, your choice to cancel via this email.
Memberships may be paused for two weeks with no fee per calendar year. If you need to pause for more than two weeks, you will be charged a fee of $1 per day throughout the duration of this pause ($7 per week). Memberships can only be paused for weeks in full.
Clients must inform Studio Sweat of any change in your contact details, bank accounts, or credit card details for payment, or any other information relevant to your membership.
Should any payments, fees or other debts remain due or unpaid from any source, Studio Sweat may suspend the Member’s use of the Membership Services until all fees and other debts are paid in full.
All sessions must be paid in advance.
If an auto debit cannot be made for any reason, Studio Sweat may in its absolute discretion, process payment anytime after the due date upon receipt of sufficient monies in your account.
This membership allows you access to unlimited regularly scheduled classes across the studio. Please read descriptions of each membership to ensure you receive the best membership for your wants and needs.
No refunds, transfers or suspensions are offered on unused portions of your Membership due to illness, injury, change of address or any other reason.
Pregnancy Policy:
Participation for prenatal clients is solely at your own risk.
If you are past your first trimester, have had no complications and have been advised by your doctor that you are capable and healthy, you are permitted to attend classes that are prenatal-friendly classes.
If there is any concern, discomfort, or uncertainty it is recommended not to participate Studio Sweat can accommodate for clients up to 32 weeks of pregnancy, provided that you have been consistently practicing for a minimum of 2 months.
Please notify your instructor prior to class if you are pregnant.
Participation is at your own risk, and should only be with clearance from your doctor, women’s health physiotherapist or obstetrician/gynecologist.
Private or semi-private classes with a qualified instructor are available on request via email or Instagram.